Frequently
Asked Questions
|
| Q:
What does OnLine Payment allow me to do? |
|
A:
You can:
•
View Your Mortgage Account Statement
•
Payment Services
•
Enroll in OnLine Payment
• Enroll an additional
Mortgage Account
• De-Enroll an
Account
• Make a Payment
Today
• Schedule a Payment
for the Future
• Modify a Pending
Payment
• View Payment
Status
•
Update Profile
•
Change email Address
• Change Banking
Information
• Change Password
• OnLine Demo
|
| Q:
When will payment(s) post to my account? |
A:
Payments will post to your account on the day you
have scheduled unless you are scheduling a payment
past the cutoff time of 8:30 p.m. EST.
|
| Q:
What is the cutoff time for entering payments? |
|
A:
The cutoff time is 8:30 p.m. EST. Payments scheduled
after 8:30 p.m. EST or on weekends and holidays
will be sent the next business day.
|
| Q:
When will GMAC Mortgage deduct the funds from my
account(s)? |
A:
The funds will be deducted within two business days
of the payment posting to your GMAC Mortgage account.
|
| Q:
Is OnLine Payment secure? |
A:
The security of our customers' accounts is our top
priority. GMAC Mortgage encrypts online information
and we also require each customer enrolling in our
program to have a unique password.
|
| Q:
Can I use OnLine Payment Services if I am outside
of the United States? |
A: Online access outside of the United States
will be allowed as long as your bank/savings account
is in the United States and you have access to the
web.
|
| Q:
Can I view my OnLine Payment History? |
A:
OnLine Payment Services allows you to view up to
6 months of account history and 6 months of your
Monthly Account Statement.
|
| Q:
Can payments be cancelled? |
A:
Payments can be cancelled up until 4:30 p.m. EST
on the day a deduction is scheduled to be completed.
|
| Q:
Can future payments be scheduled? |
A:
Future payments can be scheduled up to 6 months
in advance. If a payment change occurs due to an
escrow or principal and interest adjustment, an
email will be sent advising you to complete an adjustment
on your next scheduled amount.
|
| Q:
How will I know my payment was received? |
A:
You will receive an email when your payment is applied
to your GMAC Mortgage accounts. Also, the Payment History OnLine will
reflect a 'Completed' status.
|
| Q:
How do I change my payment amount? |
A:
To change the payment amount, access the OnLine
Service Home Page and select Modify a Pending Payment.
|
| Q:
If a payment is cancelled, how will I know a payment
was not sent? |
A:
If you cancel a payment your payment status on the
history will reflect 'Cancelled.'
|
| Q:
What date do I put in the scheduled date field?
|
A:
For On Demand payments the date you enter on the
Schedule Payments screen should be the date you
would like the payment to post to your mortgage
accounts.
|
| Q:
What accounts can I use to pay my mortgage? |
|
A:
You can use either your savings, checking, or
money market accounts. Credit card payments will
not be accepted.
|
| |
